At Pioneering Network, managed services means you no longer need to worry about when your next outage will be, when it will be fixed and how much that might cost.  We have done away with the uncontrollable costs associated with “break/fix” reactive support and replaced it with a consistent, budget-able, proactive support model. Our clients are charged by device, user, or service rather than by incident or by the hour. Put simply, it is in our economic interest that our clients’ networks run smoothly and without interruption. Our business model is based on systems that work, not systems that break. We monitor all equipment and processes on a 24/7/365 basis and identify and resolve issues long before noticeable problems arise. Moreover, we service network equipment and servers late at night in order to limit any service interruptions during the workday.

Whether you need us to augment your existing IT support or you would like us to be your entire IT department, we have staff ready to devise an appropriate plan to manage your IT infrastructure so you can focus on what you do best. With unlimited support for covered devices and users, you never have to worry about IT problems getting in the way of your productivity. Should you require support, a technician will respond 24/7—usually within 15 minutes—and will work with you until the issue is resolved.  As part of our managed services agreement, we don’t pass the buck on support issues and will work with other vendors, ISPs or general contractors until all issues have been resolved to your satisfaction.